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You've both been put in a crappy situation by the management of Amazon.Amazon's decision not to put their customer service on their "Help" or "Contact Us" pages means that after you experience a problem you end up searching for their number for an unreasonable amount of time.I encourage all of you to drop a line to Amazon and tell them what you think of these customer service policies, and to shop elsewhere until they quit talking about customer service and start providing it.And, while you're at, if you have a web page and the room to do it, why not post their customer service numbers?After you finally find it, you call the number and then are put on hold for quite a while as well.Chances are, you're frustrated, angry, and at the end of your rope by the time a customer service rep answers.But I hate this "squeaky wheel" method of providing customer service.I don't want to feel like I have to be a bitch to get good service; that's just nasty and it makes me feel gross.
Maybe the frustration when things go wrong is so overwhelming people don't want to spend the time to look.
Out of this environment new businesses and new industries will be born.
My experiment buying an i Pod from them last year went well, and I've ordered a few other things here and there.
The more of us who post it, the more people who will be able to find it.
Over the course of dealing with Amazon, I received many apologies from customer service people, but none of them were adequate. I am writing in response to your letter of August 25th, received at our corporate offices and addressed to Mr. I have been asked to reply as I am well-placed to make appropriate inquiries and to render assistance due. Before you read any more, I wanted to let you know that I've been doing a little more trading with Amazon.